CLOD ENSEMBLE PRIVACY & DATA PROTECTION STATEMENT
Last updated Friday 4 May 2018
Respecting your privacy and safeguarding your data
CLOD ENSEMBLE are a touring theatre company and registered charity. We want to learn more about our audiences, improve our communications and deepen our engagement. As part of this commitment CLOD ENSEMBLE promise to take good care of your personal data and uphold your privacy.
This policy will address the following questions for each interaction you might have with us:
• What personal data are we collecting?
• Why do we collect this information?
• How are we processing and protecting it?
When you visit our website
CLODENSEMBLE.com and performingmedicine.com are owned and managed by CLOD ENSEMBLE. When you use our website, you are agreeing to the terms set out below.
Our website uses the web analytics service Google Analytics. Google Analytics uses “cookies”, which are text files placed on your computer, to help analyse how you use our site. The information generated by the cookie about your use of the website (including your IP address) is transmitted to and stored by Google on servers in the United States.
Google will use this information for the purpose of evaluating your use of the website and compiling reports on website activity for us. They may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf. Google will not associate your IP address with any other data held by Google.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Links to other websites
From time to time our website may contain links to other websites. We are not responsible for the privacy practices or content of other websites so please refer to those websites’ privacy policies.
When you join our mailing list
When you make a donation
When you make a donation we will keep a record of the details of the gift (amount, date, purpose) and your Gift Aid status and your name, address and email address. We will not add you to our mailing list without your permission.
When you attend one of our shows at a partner venue
We may get your personal information from our partners or presenting venues if you opt-in to share your details with us when you make a booking or enquiry about one of our shows. This personal information may include your name, address, email address, telephone number, country of residence and post code.
We collect and retain this data for marketing and analyzing purposes and hold no more information than is sufficient for those purposes. We will never sell, rent or trade your personal information to third parties.
When you attend an event run by CLOD ENSEMBLE
When booking for an event run by CLOD ENSEMBLE we will ask you for your name and email for administration purposes. You will also be given the option of joining our mailing list. We will not add you to our mailing list without your permission. We may also ask you about your access requirements. This is in order to help us support you need and will only be kept on record for as long as is necessary.
When you share feedback with us
We may ask you to share your feedback on a production or event you came to. Our feedback forms will always include information on how your comments will be used and let you know who the information will be share with. This might include the general public, our audiences, funders, board and other stakeholders.
When you complete our Equal Opportunities form
When you complete our Equal Opportunities form we ask you to share sensitive information about yourself, including your gender, age, sexuality and if you consider yourself to have a disability. Selecting not to include any of this information will also be an available option. This information is collected anonymously and we will ensure that your data remains confidential. We will only share this information as a set of anonymous figures.
Security of data and who we might share your personal information with
CLOD ENSEMBLE stores all personal information on a server in a secure environment. While we cannot guarantee the security of the Internet, we do take precautions to protect your information. All information we store is password protected, and these passwords are accessible only to those with permission to see it. As such, only employees and approved contractors and developers who need the information to perform specific jobs have access to personal information.
Your personal information might be passed to a third party if they need it to provide you with services, to execute the communications we send to you, to process a donation, or where you have otherwise consented to being contacted by selected third parties, such as artistic partners and associates. Examples of these third parties include our bulk email distribution service provider and audience analyses. Some of our suppliers run their operations outside the European Economic Area (EEA). Although they may not be subject to same data protection laws as companies based in the UK, we will take steps to make sure they provide an adequate level of protection in accordance with UK data protection law. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA (including in the United States).
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We do not store credit card details.
Except as set out in this policy, we shall not disclose your personal information unless obliged to, or allowed to do so by law, or where we need to in order to run our business (e.g. where other people process information for us). In such circumstances, we ask those people to give us confidentiality or non-disclosure undertakings. We will not share your information other than as described above without your express consent.
Are you under 18?
If you are under 18 years old, you must obtain your parent or guardian’s consent before providing your personal information to our website.
Correcting or Deleting your information
If at any time you would like us to delete or correct any of the personal data we have collected about you, please email us at firstname.lastname@example.org and make this request.
You may instruct us to provide you with any personal information we hold about you. In order for CLOD ENSEMBLE to release this information, you may need to supply us with appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address). Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
This policy was last updated in April 2018. We may change this statement from time to time, so please check it periodically.
Third party providers
Some of our service providers may have access to your data in order to perform services on our behalf.
We use Google Forms for collecting feedback and information for Equal Opportunities monitoring. The form data is stored on Google Drive and Dropbox. Google Drive Terms of Service. Google Privacy Policies
We use Donor Box and Paypal as a data processor for accepting online donations.
Before the Website places Cookies on your computer, you will be presented with a popup requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling CLOD ENSEMBLE to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
What is a cookie?
Cookies are text files that are stored in a computer system via an Internet browser.
STRICTLY NECESSARY COOKIES: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website. These cookies are necessary for the proper operation of our Website, so if you block these cookies we can’t guarantee your use or the security of our Website.
FUNCTIONALITY COOKIES: These are used to recognise you when you return to our website and are used to provide you the best user experience. These cookies are for instance used to remember your cookie preference settings as you visit our site.
PERFORMANCE COOKIES: Performance cookies help us to understand the behaviour of our visitors and the usage of the Website. This allows us to continuously improve the Website to provide you the best shopping experience.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Control your cookie settings
Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies
Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
Adobe (flash cookies): https://www.adobe.com/support/flash/downloads.html
To block Google Analytics cookies specifically, you can install the “Google Analytics Opt-out Browser Add-on” provided by Google.
The following link contains further information about cookies: http://www.aboutcookies.org
Below is a full list of the cookies used:
|_ga||2 years||Used to distinguish users. The cookie is updated every time data is sent to Google Analytics. All Analytics data is fully anonymized.|
|_gat||1 min||Used to throttle request rate for Google Analytics|
|_gid||1 day||Used to distinguish users for Google Analytics. All Analytics data is fully anonymized.|
|ginger-cookie||1 month||Used to remember your cookie preference settings|
|newscroll||100 years||Used to remember the page scroll position on page change|
|_cfduid||1 year||Used by the content network, Cloudflare, to identify trusted web traffic.|
|PREF, NID, HSID, APISID, SID, SSID, SAPISID, GAPS, LSID, 1P_JAR, ULS, IDE, DV, UULE, SIDCC||End of session||When creating a Google account or logging in,these cookies are stored on the computer in order to remain connected to your Google account when you visit its service again. While you are logged in and use plug-ins from other websites, such as ours, Google uses these cookies to improve your user experience.|